FAQs
FAQs
Frequently Asked Questions
What's included in our standard "elite cleaning"?
Do’s:
Kitchen (clean sink out, counter tops, cabinet faces upper and lower, stove top)
All exterior surfaces in all rooms
Floors are mopped and vacuumed
Bathroom (complete toilet clean, shower, handles, tub, drain)
Bedroom shelving, nightstands, bed frames, tidy up bed)
Don’ts:
All Extras are not included (must be selected for an additional cost)
The extra time included in deep cleans allows for more detailed work in the above mentioned Do’s.
No window sills or baseboards
What if I want to skip this weeks cleaning?
No, Unless it’s within the 48 hour window. Within this two day window if you decide to cancel, the clean will be credited to your account at no penalty for future use.
If you want to skip this weeks cleaning you will have to cancel or reschedule within 24 hours
Do you clean any outside surfaces of the home?
We do not. Our insurance only covers our cleaners inside your home.
Will I have the same cleaners every time?
No, unfortunately we can not guarantee you will have the same cleaner every time. We do allow you to request this if you would like, but it’s no 100% guarantee. Please understand that cleaners have personal lives, and can get sick, or request leave. If that occurs we’ll ask to either reschedule, or send a different cleaner.
Do I have to be home when the cleaners arrive or depart?
You do not! However if it’s your first time signing up for Pristine Cleaning Solutions, initial introductions always help develop the personable relationship with your home specialist.
Can I leave a key?
Yes! It is actually preferred after the initial visit. This way we’re not holding you up if there’s traffic or if parking is a little harder than usual to find.
