Pristine Cleaning Solutions OH

Policies & Terms

1. Our Cleaning Team & Scope of Services

Team Consistency:
For weekly or bi-weekly services, you will be assigned the same dedicated cleaning team. For monthly or occasional services, we strive to maintain a consistent team; however, substitutes may occasionally be necessary due to scheduling conflicts, vacations, or emergencies.

Service Offerings:
Our standard cleaning services include:

General Cleaning
Deep Cleaning
Move-In/Move-Out Cleaning
Carpet Cleaning
Upholstery Cleaning

Add-On Services

The following add-on services are available for an additional fee:

Dishwashing
Inside fridge cleaning
Inside oven cleaning
Inside cabinets cleaning
Interior Window cleaning
Baseboard detailing
Laundry or linen service
Wall spot cleaning

These add-ons are optional and can be requested in addition to the regular cleaning services.

2. Lockbox, Access, & Security Systems

Lockbox & Entry:
We offer a secure lockbox option for a refundable setup fee of $40. Alternatively, you may provide a door code if you have keyless entry. If a door is left unlocked or a key is hidden, Pristine Cleaning Solutions OH is not liable for resulting damages or theft.

Lockout & Rescheduling:
If our cleaners cannot access your property due to locked doors, uncontained pets, or denial of entry, your deposit will be retained, and an additional deposit will be required to reschedule.

Security Systems:
Please deactivate your alarm system or provide clear instructions and codes for temporary disarming. We will reset the system if requested, but are not responsible for false alarms due to system errors or miscommunication.

3. Payment & Service Adjustments

Payment Terms:
We accept credit or debit card payments, paid via invoice. A 50% non-refundable deposit is required to secure all bookings.

Deposit Deadlines:
If services are requested before 5 PM, the deposit must be paid by 5 PM that same day.

If services are requested after 5 PM, the deposit must be paid by 11 PM that evening.

No deposit = no appointment. If the deposit is not paid by the stated time, your appointment will automatically be canceled.

Recurring Client Policy:
If a recurring customer cancels or reschedules two or more appointments, a 50% deposit will be required for their next four services before returning to deposit-free bookings.

Service Adjustments:
Additional Services on Arrival: If extra services are requested upon arrival that were not booked in advance, additional fees will apply. We reserve the right to reschedule or cancel if time does not allow; no refund will be issued.

Deep Cleaning Adjustments: If an unreported room requires deep cleaning, a $55 fee per room plus tax applies. If time does not permit, we may need to reschedule.

4. Deposits, Cancellations, Rescheduling & Lockouts

Deposit Requirement: A 50% deposit is required at booking.
Cancellations/Reschedules: Must be made at least 24 hours in advance to avoid forfeiting the deposit.
Reminders: Sent the day before service with a 2-hour arrival window.
Lockouts or Unsafe Conditions: If our team is denied entry or the environment is deemed unsafe (e.g., no utilities, pest infestation, bodily fluids, excessive clutter), the appointment will be canceled, and the deposit forfeited.

5. Supplies & Equipment

We provide our own vacuums (HEPA filtration), mops, cloths, and cleaning products to ensure a consistent and high-quality service.

6. Protection of Valuables & Liability for Damages

Valuables:
Please relocate or notify us of high-value items in advance.

Damage:
Must be reported within 24 hours. We will work to repair or replace as appropriate. Damage not reported within this timeframe is not eligible for review.

7. Customer Satisfaction & Refund Policy

Satisfaction Guarantee:
If you are not satisfied, notify us immediately after the service. We will return to address the issue at no charge.

Refund Eligibility:
Cleaning not completed as scheduled or agreed upon

Missed areas outlined in your checklist or scope
Incomplete services with no notice

Refund Process:

Email: info@ipreferpristine.com

Phone: (330)-983-4060

Include your name, date of service, and issue. We will review and respond within 5–7 business days.

Non-Refundable Situations:

Complaints after service is complete without documentation
Disagreements about pricing after completion
Services performed based on special/add-on requests

8. Dishes, Clutter, and Organization

We do not wash dishes unless requested as an add-on. We do not provide organizing services. Please clear cluttered areas for effective cleaning.

9. Employee Non-Solicitation

Our team members may not be hired or contracted independently. Violation results in a $2,500 staffing fee.

10. Customer Feedback & Referrals

Feedback:
We appreciate your feedback within 24 hours of service.

Referral Program:
Refer a client who books recurring service and receive $50 off your next service or a $50 gift card.

11. Agreement & Contact Information

Deposit Requirements:
One-time commercial cleaning and carpet cleaning require a 50% non-refundable deposit at booking. Remaining balance is due upon completion, payable via invoice.

Service Minimums:
Commercial cleaning: $250 minimum

Carpet cleaning: $150 minimum (price varies based on size/condition)

Preparation:
Commercial spaces must be cleared of personal belongings or equipment unless prior arrangements are made. Failure to do so may result in a cancellation and forfeiture of deposit.

Late Payment Policy:
Payment is due at time of service completion. Invoices not paid within 3 business days may incur a 10% late fee. Future services will require full prepayment.